Privacy Policy

This Privacy Policy applies to NeoLogic FZE LLC ("NeoLogic", "we", "us", or "our"), a Free Zone Entity registered in the Ajman NuVentures Centre Free Zone, UAE, under License No. 262899157888, with its registered office at CWS-3V-208758, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates.

Contact: info@neologic.ae | +971 55 433 3996

We may collect the following categories of personal data:

• Identity Data: Full name, Emirates ID, passport number, nationality.
• Contact Data: Email address, phone number, postal address.
• Account Data: Username, password (hashed), account preferences.
• Transaction Data: Rental bookings, purchase history, payment records.
• Technical Data: IP address, browser type, device identifiers, cookies.
• Usage Data: Pages visited, search queries, interaction logs on our platform.
• Communications: Messages, enquiries, and support requests you send us.

We process your personal data for the following purposes:

• To create and manage your account on our platform.
• To process equipment rental bookings and related transactions.
• To verify your identity and eligibility for rental services.
• To communicate with you regarding your orders, quotes, and enquiries.
• To send service-related notifications and updates.
• To comply with UAE legal and regulatory obligations.
• To improve our platform, services, and user experience.
• To prevent fraud, misuse, and unauthorised access.

Under UAE PDPL and applicable Free Zone regulations, we process your data on the following legal bases:

• Contractual necessity: Processing required to fulfil a rental or service agreement with you.
• Legal obligation: Compliance with UAE laws and regulatory requirements.
• Legitimate interests: Fraud prevention, platform security, and service improvement.
• Consent: Where you have explicitly consented to specific processing activities (e.g., marketing communications).

We do not sell your personal data. We may share your data with:

• Service providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processors, email services), bound by confidentiality obligations.
• Regulatory authorities: UAE government bodies, law enforcement, or courts when required by law.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Rental transaction records are retained for a minimum of five (5) years in accordance with UAE commercial regulations. Account data is retained for the duration of your account and for a reasonable period thereafter.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data storage, secure HTTPS connections, and access controls. However, no method of transmission over the internet is 100% secure.

Under UAE PDPL, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention obligations).
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@neologic.ae.

Our platform uses cookies and similar tracking technologies to enhance your experience. You may control cookie settings through your browser. Disabling cookies may affect certain features of the platform.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our platform after changes constitutes acceptance of the revised policy.

For privacy-related enquiries or to exercise your rights, please contact:

NeoLogic FZE LLC
26th Floor, Amber Gem Tower, Ajman, UAE
Email: info@neologic.ae
Phone: +971 55 433 3996